Ms Laurann Yen

Senior Research Fellow, Research and Policy Synthesis
 6125 1179



Laurann Yen is a Research Fellow with APHCRI. A clinical psychologist by training, she worked for a number of years in community health practice in Tasmania and South Australia, before moving into health services management. She has held executive positions in health services management and planning in Australia and the UK, most recently as the General Manager of ACT Community Health.

In the UK, Laurann was involved in national and regional planning and management of the GP fundholding initiative as Assistant Director of Primary Care with Yorkshire Regional Health Authority; and worked extensively in primary care development with the Office for Public Management, where she was a Fellow. She has been working since 2007 on the set of research activity that makes up the Serious and Continuing Illness Policy and Practice Study.


Research interests

  • Health systems performance
  • Policy development and implementation
  • Chronic illness management, impact and outcomes

Current projects

The Serious and Continuing Illness Policy and Practice Study (SCIPPS)
A five-year study which seeks to identify policy and systems interventions that would improve outcomes for people with chronic illness; using diabetes, chronic heart failure and chronic obstructive pulmonary disease as the sentinel conditions. The study is multi-method, beginning with a qualitative study of experiences of people affected by chronic illness. The further studies include two national surveys. Current work addresses:

  • the costs of chronic illness
  • time use, and the impact of coordination of care for people with chronic illness
  • experiences of Indigenous people with chronic illness.

The Menzies-Nous survey of satisfaction with the Australian health care system 
This study, led by Dr Jim Gillespie at the University of Sydney, is based on a biennial national survey of satisfaction with the health care system. Changes over time can be measured, and each study seeks to identify views about current policy issues.

Raising consumer voices in Australian primary health care research
A recent stocktake of primary care research in Australia indicates little consumer involvement at all points in the research and research translation process. A study of barriers and enablers of consumer involvement for APCHRI-funded research has led to greater involvement of APCHRI in supporting consumer engagement in research. A further evaluation study will explore the effectiveness of that approach.

Recent publications

For a list of Laurann's recent publications, please visit her ANU Researchers profile.

Updated:  18 October 2017/Responsible Officer:  Director/Page Contact:  Executive Support Officer