For over 20 years Sue worked across health and disability sectors as a therapist, educator, consultant and then managing director of a multi-disciplinary rehabilitation practice. She has worked as a researcher since 2004 on numerous projects: clinical practice guidelines (methodologist and developer); community based health services; implementation and policy; researcher and writer for two WHO international reports (World Report on Disability, International Perspectives on Spinal Cord Injury); design, implementation and evaluation of a person-centred planning approach for people complex needs (My Plan); and has over 40 publications. At the University of Sydney her research involved developing a monitoring and evaluation toolkit for international Community Based Rehabilitation (CBR) programs; policy papers and reports for state and national government. Her doctorate involved the development of a taxonomy for case management, dissemination and analysis of the taxonomy’s impact in policy, research and practice in Australian and International contexts. At ANU she continues her research into person-centred integrated health care, community based person-centred case management, implementation and health systems research.